Frequently Asked Questions
Everything you need to know about your MAUVAIS order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I find my correct size?
Each product page features a detailed size guide. Our clothing is designed with a premium, tailored fit; if you are between sizes, we generally recommend sizing up for a more relaxed look.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location and chosen service.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Clearpay.
How should I care for my MAUVAIS garments?
To maintain the quality of our premium fabrics, we recommend washing items inside out on a cold cycle and hanging them to dry. Avoid tumble drying to prevent shrinkage.